The Terms of Our Relationship with Your Organisation
- 1. A quick introduction to who we are and the services we provide
- 1.1. Harambee Youth Employment Accelerator (registration number: 2011/009632/08)
(“Harambee”, “we”, “us”
or “our”) is a successful public-private partnership, founded by government and the
private sector, that has scaled up to respond to the multiple challenges of South Africa’s youth
unemployment crisis. It has done this through an award-winning Pathway Manager, a capability to match, prepare
and transition excluded youth into economic opportunities – this capability has been formally adopted by
all social partners as an enabling intervention in the Presidential Jobs Summit Framework agreement. Our
technology enabled “Pathway Manager Platform” connects work-seekers with learning and earning
opportunities developed through partnerships with government, businesses and organisations like yours
(“you”, “your organisation”
- 2. The legal terms of our relationship with you
- 2.1. If you decide to use our Partner Network, we need you to understand what our obligations are to you and what
your obligations are to us. We call this document our terms of service (“our terms”). It is
important that you read it carefully and understand what it says.
- 2.2. Our terms will apply when you access our website (www.sayouth.org.za)
or the Partner Network (partners.sayouth.org.za) to
use our services. By registering on the Partner Network, you agree to accept our terms.
- 2.3. As we will hold some sensitive personal information for yourself, your organisation and/or your beneficiaries,
we need you to be satisfied with how we will deal with your information. It is important that you are not only
happy with our terms, but that you are also happy with how we hold or process your personal information. We
explain how we hold or process your information in Section 3 below. Please read this section carefully, because
it is important that you understand and agree to the ways in which Harambee processes your personal information
before signing up with us.
- 2.4. Our terms may change from time to time. When we change them, the changes will be made on our website or on the
Partner Network itself. Please ensure that you visit our website or the Partner Network and regularly read our
terms. Although we do not promise to do so, we may give you notice of any changes we think are important.
- 2.5. We will not charge you a monetary fee for the use of our Partner Network. However,
in exchange for the use of the Partner Network, we require you to provide us with the following:
- 2.5.1. Placement feedback and evidence if required on whether a work-seeker has been hired or not. If we do not receive
feedback from you within 20 working days of the closing date of the opportunity, we reserve the right to remove
you from the Partner Network.
- 2.5.2. A commitment to hiring inclusively;
- 2.5.3. A commitment to operating within the ambits of the Basic Conditions of Employment Act No. 75 of 1997 (BCEA), as
amended from time to time;
- 2.5.4. Performance feedback of work-seekers where appropriate; and
- 2.5.5. Feedback on the services provided by the Partner Network.
- 3. How we use your personal information and provide our services to you
- 3.1. To allow us to provide our services to you, you will need to register and create an account on our Partner
Network (“your account”). For purposes of administering your account, we will
communicate with you on the email address and mobile or telephone numbers you used to register with us. If you
appoint representatives (e.g. employees, agents or contractors) to use your account
(“users”), we may communicate with them too. Once you have registered on the
Partner Network, we refer to your organisation as our “partner”. This, however, does not make us
partners in the legal sense.
- 3.2. All information that we collect from you and your beneficiaries will be processed in accordance with the
Protection of Personal Information, 4 of 2013 (“POPIA”). By registering with us,
you consent to us collecting and processing your personal information, as well as the personal information of
consenting third parties, in the ways described in these terms.
- 3.3. You also undertake that, where you upload or provide us with consenting third parties’ personal
information e.g. your additional users (employees or representatives), young people or work seekers, you will
have obtained their freely given consent to do so, and you have obtained undertakings from them that they also
accept our terms. This includes sharing with them that, once uploaded to the Partner Network, we will contact
them to register on our network. If we require it, you will provide us with evidence of having obtained the
- 3.4. Your account will have two levels of users: a super-user and an ordinary user. Please ensure that super-users
are trusted and responsible members of your organisation and that they have the appropriate authority to add
other users to the account.
- 3.5 We will, at our discretion, conduct verification checks on both your organisation and your users. This may
involve communicating with your organisation or users to verify the creation of the account.
- 3.6. Our services involve reviewing and analysing the information your organisation uploads, in order to match you
with suitable youth seeking gainful income-earning, work experience and learning
opportunities (“work-seekers”). We collect work-seekers’ details,
provide learning content and match them to organisations like yours, who have suitable opportunities
- 3.7. The information that is provided by work-seekers is self-reported, and Harambee is not responsible for the
accuracy, verification thereof or otherwise of this information. If a work-seeker is not a South African
citizen, it is the responsibility of the prospective employer to verify their legal status to work in the
- 3.8. Work-seekers who apply for your opportunities are ranked based on various factors such as, but not limited to,
education, experience, social inclusion and geographic location, in accordance with the requirements of the
opportunity. In order to register as a partner, and especially for the purpose of determining
whether a work-seeker is suitable for your organisation, we are required to use the
work-seeker and/or your information provided to us in a number of ways. This may include:
- 3.8.1. conducting criminal, credit, reference or other related background checks;
- 3.8.2. conducting organisational assessments;
- 3.8.3. reporting to donors/funders;
- 3.8.4. obtaining funding for programmes;
- 3.8.5. conducting statutory, financial, performance and BBBEE audits
- 3.8.6. conducting research;
- 3.8.7. promoting SA Youth, Harambee, Tshepo 1Million, or other, similar programmes; and
- 3.8.8. creating and maintaining a partner database for learning and research purposes.
- 3.9. The information you provide when you register will be stored on servers located outside South Africa, but
we will ensure that the holders of that information are subject to a law, binding corporate rules or binding
agreement which provides an adequate level of protection similar or higher than that in South Africa.
- 3.10. By accepting our terms, you (and for the avoidance of doubt – your organisation) therefore agree and
consent to us doing all of the above.
- 3.11. You have various rights under these terms and as laid out in POPIA, including the right:
- 3.11.1. to be notified that your personal information is being collected or that your personal information has been
accessed or acquired by an unauthorised person;
- 3.11.2. to find out whether we hold your personal information and to request access to your personal information;
- 3.11.3. to request us, where necessary, to correct, destroy or delete your personal information;
- 3.11.4. to object, on reasonable grounds, to the processing of your personal information;
- 3.11.5. to object to the processing of your personal information for purposes of direct marketing, including by way of
- 3.11.6. not to be subject, in certain circumstances, to a decision which is based solely on the automated processing of
your personal information;
- 3.12. We may share data with parties within our ecosystem (for example Industry Bodies that you’ve indicated
that you belong to as part of the registration process as well as employment programmes like YES) for the
purposes of tracking performance on internal and external initiatives, as well as for research purposes. The
data relates to your:
- 3.12.1. Partner profile
- 3.12.2. Opportunities loaded
- 3.12.3. Work seekers loaded
- 3.12.4. Applicant/s that applied to your opportunities
- 3.12.5. Applicant/s that you have indicated as being hired
- 4. Your account passwords and account access
- 4.1. Given the sensitivity of the information we hold on your behalf, it is very important that you keep control over
your account. You must prevent anyone from accessing your account by not disclosing your account details i.e.
usernames, passwords and/or your password reset pin, or any information associated with your account.
- 4.2. You need to make sure that you do not fall for tricks that hackers and other fraudsters may use to try to get
access to your account. Learn about phishing and other such techniques. Do not click on strange links in emails
and always keep your passwords strong and secure. We are not responsible for any damages or harm you may suffer
if unauthorised people access your account through no fault on our part.
- 4.3. Harambee takes all reasonable precautions to protect the security and integrity of the information you provide
to us, and if we outsource the processing of your personal information to a third-party operator, we will ensure
that the operator processes and protects your personal information using reasonable technical and organisational
- 4.4. You may not sell the right to use the Partner Network or any part of it to any other person or organisation or
cede or assign any of your rights under these terms without our prior written consent.
- 4.5. In using the Partner Network, and during your recruitment of work-seekers, we expect your organisation to take
into account the objectives of inclusivity and diversity.
- 4.6. It is a material term of your use of the Partner Network and the services we provide, that you do not infringe
the right to dignity in your communications with work- seekers and third parties. Communications that are
discriminatory, derogatory, sexist or racist will be considered a material breach of these terms and will allow
us to immediately terminate our relationship with you.
- 4.7. In order for us to monitor the success of and track the impact of the Partner Network
on providing opportunities for unemployed youth, we will require you to provide us
with feedback through our “outcomes” feedback page. This is a material requirement of the service we
provide and your failure to provide feedback may result in restrictions on or a halting of your use of the
- 5. Your interaction with third-party applications while using our website or the
- 5.1. It is important to note that while using our service, you may encounter third party applications (these include
websites, widgets, software, or other software utilities) ("applications").
- 5.2. When you use these applications, you may be subject to their terms. Please ensure that you understand their
terms, as they may be very different to ours. We are not responsible for any agreements you may reach
- 5.3. The address that you provide to Harambee will be verified using Google Maps features and content, which is
subject to the Google Maps/Google Earth Additional Terms
- 6. Our assurances to you as a service provider
- 6.1. Given the sensitivity of your organisation’s information, we will ensure that a limited number of our
staff members access it. We will do any necessary background and security checks on our staff. We will also
ensure that they have signed appropriate non-disclosure and confidentiality agreements with us in order to
further protect you.
- 6.2. If
we notice any suspicious activity on your account, we may suspend it, notify you
of this and, if necessary, report any unlawful behaviour to any authorities we are legally obliged to.
- 7. Termination of our services
- 7.1. We may terminate our services, or any part of our services, at any time in response to unforeseen circumstances
beyond our control or to comply with a legal requirement. We will immediately terminate our services to you if
you breach our terms or if you use our services in a way that would cause a risk of harm or less to
work-seekers, us, other users or third parties or where you break any applicable law.
- 7.2. In addition to the termination provisions set out above, and whilst the relationship between us will be for an
indefinite period, both you and we may terminate our terms on one calendar month’s written notice.
- 8. Liability for our services
- 8.1. We will not be responsible, and you agree to absolve and indemnify us from any liability, for any loss, injury,
expense or damage of any nature, and which you or any other person associated with you, who accesses, uses or
relies on our services, may suffer. This is unless such liability is proved to have been caused by our
negligence or gross negligence, in which case you agree that any claims brought against Harambee shall be
limited to R20,000.00 (twenty thousand rand).
- 8.2. Given that all information that work-seekers provide to us is self-reported and we do not verify it, we will not
be held liable for any misrepresentations that they make. You therefore agree to indemnify us against any lost
profits, revenues, data, financial losses or indirect, special, consequential, exemplary, or punitive damages
brought about in this regard.
- 8.3. You further agree to indemnify us for any lost profits, revenues, data, financial losses or indirect, special,
consequential, exemplary, or punitive damages brought about in any way by use of the Partner Network.
- 8.4. In all cases, we and our affiliates will not be liable for any loss or damage that is not
- 8.5. For purposes of this clause, the indemnities you agree to, extend to all our
employees, third-party service providers, management and directors.
- 9. Intellectual property rights and domain name use
- 9.1. All intellectual property on our website and our Partner Network, including but not limited to content, design
elements, databases, text, graphics, drawings, images, icons, logos, trade names, service marks, trademarks,
hyperlinks and domain name(s), whether registered or not ("intellectual property") is
either our intellectual property, that of our affiliates or is licensed to us. Please do not use the
intellectual property without getting our prior written consent. This includes storing our intellectual property
or transmitting it to any other website, mailing list, electronic bulletin board, server or other storage device
or network; or copying, modifying, reverse-engineering, reproducing, displaying or distributing it. If we give
you consent to use our intellectual property, we will be entitled to withdraw such consent on reasonable notice,
which will not be less than 30 (thirty) calendar days.
- 10. Confidentiality
- 10.1. The Partner Network uses “cookies” (a text file with no executable code) and other technologies for
data analysis and personalisation. This means that a small file may be stored locally on the device used to
access the website and/or Partner Network in order to collect information. By registering on the Partner
Network, you agree to the use of these cookies.
- 10.2. We will ensure that your information is kept confidential and secure. We will use no less than industry standard
security methods to protect your information. In terms of the Protection of Personal Information Act, 2013
(“POPIA”), by registering for this service you are obligated to maintain the same,
or better, levels of confidentiality and security, and to not disclose any of our or work-seekers’
confidential information to any third parties. You are also obligated to notify Harambee immediately if there
are reasonable grounds to believe that the personal information of a data subject provided to you by Harambee
has been accessed or acquired by an unauthorised person.
- 10.3. It is important for you to be aware that, for purposes of reporting, learning and statistics, we may pass
certain information on to stakeholders such as government or donors/funders. This information may include your
organisation’s name, the number of work-seekers you recruited through the Partner Network, the number of
work- seekers you may have referred to us and the personal information of those work- seekers. Some of these
donors may be located outside the country, but Harambee will ensure that they abide by similar levels of data
protection as those present in South Africa.
- 10.4. Apart
from disclosures to stakeholders, we will only disclose your information if we
are required to do so in accordance with a law or if we are required to do so by an
order of court. We expect a similar undertaking from you in this regard.
- 10.5. In the event that our relationship ends, we will require you to stop using our confidential information and
intellectual property. We may request you to provide written confirmation of this.
- 10.6. For purposes of these terms, “confidential information” means all information, including
work-seekers’ personal information, that you or we obtain from each other as a result of the services and
these terms, including that which is clearly marked as confidential or which is obviously of a confidential
nature or which is confirmed in writing to be confidential within 7 days of its disclosure.
- 10.7. For the purposes of these terms, “personal information” means information relating to an
identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, according
to the definition in POPIA.
- 11. Dispute resolution
- 11.1. Our terms are governed by, and interpreted in accordance with, the laws of the Republic of South Africa.
- 11.2. This clause does not limit the aggrieved Party's rights or remedies that it has under this Agreement or at
law and shall remain in effect even if the Agreement expires or terminates for any reason whatsoever.
- 11.3. Save as may be expressly provided for elsewhere in this Agreement, any dispute arising out of or in connection
with this Agreement or the subject matter of this Agreement shall be resolved in the first instance by the
Parties procuring that their respective senior representatives meet to negotiate with each other in good faith
in an effort to resolve such dispute. The Party declaring the dispute shall give written notice to the
other Party setting out the nature of the dispute.
- 11.4. Any dispute which is not resolved amicably through consultations or negotiations shall, subject to the other
provisions of this Agreement, be settled by arbitration in terms of the arbitration laws of the Arbitration
Foundation of Southern Africa ("AFSA") for the time being in force in the Republic of South Africa.
- 12. Notices, communication and storage and protection of information
- 12.1. We will need you to provide us with a physical address at which you will receive any notices or formal
documents, we may need to deliver to you (the Latin term for this address is domicilium citandi et
executandi). This address will be the address you give when you register your account.
- 12.2. Communications between you and us will occur mainly through electronic
communications and by telephone. Please be aware that the integrity of electronic
communications and telephones cannot be guaranteed.
- 12.3. By registering on the Partner Network, you agree that Harambee may contact you about relevant and similar
recruiting opportunities or campaigns in the future or request information about your available opportunities.
- 13. Entire agreement
- 13.2. If any part of these terms are found to be invalid, you agree that the remaining parts will still be valid
- 14. Waiver and assignment
- 14.1. We cannot be regarded as having waived, relaxed or changed our terms unless this was done in writing and signed
by one of our directors.
- 14.2. You may not assign either these terms or your account to any third parties, without our prior written consent.
- 14.3. You warrant that you are duly authorised to represent your organisation and to accept these terms on its behalf.
- 15. Legal costs
- 15.1. If you are not sure of any part of our terms, please get legal advice before accepting them. We will not be
responsible for any legal cost you may incur to get the advice.
- 16. Further Information
- 16.1. If you have questions about these terms and conditions, or would like to exercise your right to object to the
processing of your information or stop receiving communications from Harambee, please contact Harambee